Terms of Service

1. Acceptance of Terms

By using our Service, you confirm that you are at least 18 years old and have the legal authority to enter into this agreement on behalf of yourself or your organization.

1.1 Age and Legal Authority

By using the Service, you represent and warrant that:

• You are at least 18 years old or the legal age of majority in your jurisdiction.
• You have the full legal capacity and authority to enter into this agreement on behalf of yourself or, if you are using the Service on behalf of a company, organization, or other legal entity (collectively, "Your Organization"), you have the necessary authorization to bind Your Organization to these Terms.
• Your use of the Service does not and will not violate any applicable laws or regulations.

If you are using the Service on behalf of Your Organization, you agree that:

• Your Organization is legally responsible for your use of the Service.
• Any violation of these Terms by you will be considered a violation by Your Organization.
• You must ensure that all other authorized users within Your Organization comply with these Terms.

1.2 Updates and Modifications to the Terms

Sophosic Inc. reserves the right to modify or update these Terms at any time, with or without prior notice, by posting the revised version on our website or within the Service. Your continued use of the Service after such updates constitutes your acceptance of the modified Terms.

If you do not agree to any modifications, you must discontinue using the Service and close your account. We encourage you to review these Terms periodically for changes.

1.3 Electronic Consent and Communications

By accepting these Terms, you consent to receive all communications, agreements, notices, and disclosures electronically, including by email or through notifications on the Service. If you wish to withdraw your consent to receive electronic communications, you may do so by terminating your use of the Service.

1.4 Enforceability and Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect. The failure of Sophosic INC. to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision.

2. Description of Service

2.1 Features and Capabilities

Our platform offers various features, including but not limited to:

• AI-driven analytics and automation to optimize business processes.
• Data management and processing for improved operational efficiency.
• Collaboration tools that connect businesses within the Sophosic Network for enhanced networking and communication.

2.2 Data Access and Processing

To provide the Service effectively, Sophosic Inc. may access and process the following types of information:

2.2.1 Company Confidential Information & Client Information

Sophosic Inc. may access, store, and process Company Confidential Information and Client Information provided by you or generated through your use of the Service. This data may include, but is not limited to:

• Business strategies, financial data, and operational workflows.
• Customer details, transaction histories, and service records.
• Internal communications, reports, and proprietary information.

2.2.2 Account Information

Sophosic Inc. may collect and store Account Information related to you and Your Organization, including:

• User credentials (e.g., usernames, email addresses, passwords).
• Billing and payment information.
• Account activity logs and settings.

2.2.3 Usage Information

To continuously improve the Service, Sophosic Inc. may collect and analyze Usage Information, including:

• System logs, interaction patterns, and feature usage statistics.
• Performance metrics and error reports.
• Aggregated data trends across multiple users.

2.3 Data Security and Compliance

Sophosic Inc. maintains the highest industry security standards to protect all stored and processed data. Our security measures include:

• End-to-end encryption for data transmission and storage.
• Multi-factor authentication (MFA) and role-based access controls.
• Regular security audits and compliance with applicable data protection laws.

2.4 Limitations and Disclaimers

While Sophosic Inc. strives to provide uninterrupted and accurate AI-powered business assistance, you acknowledge and agree that:

• AI-generated outputs are based on available data and algorithms and may not always be accurate, complete, or up to date.
• The Service does not provide legal, financial, or professional advice, and any business decisions made based on AI-generated insights are at your own risk.
• Sophosic Inc. reserves the right to modify, update, or discontinue any part of the Service at its sole discretion, with or without prior notice.

3. Account Registration and Security

3.1 Account Creation and Eligibility

To access and use certain features of the Service, you may be required to create an account with Sophosic Inc. By registering an account, you agree that:

• You are at least 18 years old or the legal age of majority in your jurisdiction.
• The information you provide during registration is accurate, complete, and up to date.
• If you are creating an account on behalf of a company or organization, you have the legal authority to bind Your Organization to these Terms.

3.2 Account Information and Updates

You are responsible for ensuring that your account information remains accurate and current at all times. If any of your information changes, you must promptly update your account settings.

3.3 Account Security

You are solely responsible for maintaining the confidentiality and security of your login credentials, including but not limited to:

• Your username and password.
• Any authentication keys, API tokens, or multi-factor authentication (MFA) codes associated with your account.
• Access permissions granted to third-party applications or team members.

3.4 Unauthorized Access and Notification

If you become aware of any unauthorized access, suspicious activity, or security breach involving your account, you must:

• Immediately notify Sophosic Inc. at support@sophosic.ai.
• Take appropriate steps to secure your account, such as changing your password and revoking unauthorized access.

3.5 Account Suspension and Termination

Sophosic Inc. reserves the right to suspend, disable, or terminate your account if:

• You violate these Terms of Service or any applicable laws.
• You engage in fraudulent, abusive, or harmful activities.
• Your account remains inactive for an extended period (subject to our inactive account policy).

4. Data Collection and Use

Sophosic Inc. collects, processes, and stores data necessary to provide, improve, and secure our AI-powered business assistance services. By using our Service, you acknowledge and consent to the data collection practices outlined below.

4.1 Access to Information

By using our Service, you grant Sophosic Inc. permission to access, process, and store the following types of information in accordance with our Privacy Policy:

4.1.1 Company Confidential Information

Sophosic Inc. may collect and process Company Confidential Information to deliver AI-driven business assistance, including but not limited to:

• Internal business documents, strategies, and operational workflows.
• Proprietary data, trade secrets, and intellectual property.
• Financial records, business transactions, and customer interactions.

4.1.2 Client Information

Sophosic Inc. may access and process Client Information to enhance AI-driven insights and provide personalized business solutions. This may include:

• Customer names, contact details, and interaction histories.
• Customer feedback, purchase records, and support inquiries.
• Any other information you provide about your clients to facilitate AI-powered assistance.

5. Data Sharing and Disclosure

Sophosic Inc. is committed to handling your data responsibly. We do not sell your personal or business data to third parties. However, to improve our services, facilitate business networking, and comply with legal obligations, we may share certain types of information under the following conditions.

5.1 Sharing with Other Clients

To enhance service capabilities and optimize AI-driven insights, we may share anonymized or aggregated Usage Information with other clients. This may include:

• Performance benchmarks and system optimization metrics.
• Industry-wide trends based on AI-generated analytics.
• Insights derived from anonymized business interactions.

5.1.1 Data Protection Measures

• No personally identifiable information (PII), proprietary business data, or sensitive financial details will be shared in a non-anonymized format.
• All shared data undergoes de-identification and aggregation processes to prevent tracing information back to any individual user or company.
• Shared insights are designed to improve AI models, refine system functionality, and provide valuable industry trends without compromising confidentiality.

5.2 Sharing Client Contact Information

Sophosic Inc. fosters business networking through the Sophosic Network, where Client Contact Information may be shared to facilitate professional connections, collaborations, and referrals. This may include:

• Company name, industry, and relevant business details.
• Key contacts, including job titles and publicly available business contact information.
• Introduction opportunities between businesses that may benefit from mutual collaboration.

5.2.1 Opt-Out Mechanism

You have control over whether your Client Contact Information is shared within the Sophosic Network:

• You can opt out by updating your account settings or contacting our support team.
• Opting out may limit your visibility within the Sophosic Network and affect collaboration opportunities.
• Sophosic Inc. does not share client contact details for marketing purposes without explicit consent.

5.3 Legal Compliance and Enforcement

Sophosic Inc. may disclose your data when required by law or to protect our legal and security interests, including in the following situations:

• Compliance with legal obligations (e.g., subpoenas, court orders, regulatory requests).
• Enforcement of these Terms of Service, including investigating potential violations.
• Protection of our rights, property, and users, including fraud prevention, security threats, or unauthorized activities.
• Emergency situations where disclosure is necessary to prevent harm to individuals or organizations.

6. Prohibited Activities

By using the Service, you agree to comply with all applicable laws and regulations and refrain from any activities that could harm Sophosic Inc., its users, or the integrity of the platform. The following activities are strictly prohibited:

6.1 Unlawful or Fraudulent Use

You may not use the Service for any illegal, fraudulent, or unauthorized purpose, including but not limited to:

• Violating any applicable laws, regulations, or contractual obligations.
• Engaging in fraud, misrepresentation, or deceptive practices.
• Using the Service to support criminal activity, money laundering, or other illicit operations.
• Submitting or generating content that violates intellectual property rights, privacy laws, or data protection regulations.

6.2 Unauthorized Access and Account Misuse

You are responsible for maintaining the security of your account and agree not to:

• Share, sell, rent, or transfer your login credentials to unauthorized users.
• Allow unauthorized individuals or entities to access, modify, or control your account.
• Use another person's account without their express permission.
• Attempt to bypass security measures, authentication systems, or access restricted areas of the platform.

6.3 Interference with or Disruption of the Service

You may not engage in any activities that could negatively impact the performance, security, or functionality of the Service, including:

• Introducing malware, viruses, Trojan horses, worms, or any malicious code.
• Launching denial-of-service (DoS) attacks or attempting to overload our infrastructure.
• Scraping, crawling, or data-mining our platform without prior authorization.
• Interfering with server operations, AI processing, or data storage systems.
• Circumventing content restrictions, security protocols, or automated filters.

6.4 Reverse Engineering, Copying, or Misuse of AI Systems

To protect our proprietary technology, you agree not to:

• Reverse-engineer, decompile, disassemble, or attempt to extract the source code of any part of our AI systems.
• Replicate, modify, or create derivative works based on our AI models, software, or algorithms.
• Exploit AI-generated outputs to develop competing technologies without authorization.
• Use automated scripts, bots, or tools to manipulate, scrape, or abuse the platform.
• Bypass usage limits, API restrictions, or service quotas without permission.

7. Fees and Payment

Certain features and services provided by Sophosic Inc. require payment. By subscribing to and using any paid services, you acknowledge and agree to the following terms regarding fees, billing, and payment obligations.

7.1 Payment Obligations

By purchasing a subscription or any paid service, you agree to:

• Pay all applicable fees as specified in your selected plan or service agreement.
• Ensure timely payment of all invoices to maintain uninterrupted access to the Service.
• Be responsible for all taxes, duties, and other government-imposed fees associated with your use of the Service, except for taxes based on Sophosic Inc.'s net income.

7.2 Billing Information

To facilitate smooth transactions, you must:

• Provide accurate, complete, and up-to-date billing details.
• Promptly update any changes to your payment method.
• Ensure that your selected payment method has sufficient funds to cover all due charges.

7.3 Subscription Renewals and Auto-Renewal

• Your subscription will automatically renew at the end of each billing cycle unless canceled.
• You authorize Sophosic Inc. to charge your saved payment method for recurring subscription fees.
• Renewal fees may be adjusted based on service modifications, promotions, or pricing changes.

7.4 Free Trials and Promotional Offers

• Sophosic Inc. may offer free trials or promotional discounts for certain services.
• If a free trial transitions into a paid subscription, you will be charged unless you cancel before the trial period ends.
• Promotional discounts apply only for the specified period.

7.5 Late Payments and Non-Payment

If you fail to make a payment on time:

• Your access to paid features may be suspended or restricted until payment is received.
• A late payment fee or interest charge may be applied based on the overdue balance.
• Sophosic Inc. reserves the right to terminate your account after repeated failed payments.
• We may refer delinquent accounts to collections agencies or legal action.

7.6 Refund Policy

• Payments are generally non-refundable, except where required by law.
• Refund requests must be submitted within 30 days of the transaction.
• Refund approvals are at Sophosic Inc.'s sole discretion.

8. Termination and Suspension

Sophosic Inc. reserves the right to suspend, restrict, or terminate your access to the Service under certain conditions. Termination or suspension may be initiated by either Sophosic INC. or the user in accordance with the terms below.

8.1 Termination or Suspension by Sophosic Inc.

We may suspend or terminate your account, with or without notice, if:

• You violate these Terms of Service, Privacy Policy, or any applicable laws.
• You engage in fraudulent, illegal, abusive, or harmful activities.
• You attempt to compromise, disrupt, or interfere with our platform's security.
• You fail to make required payments for subscription-based services.
• Your account remains inactive for an extended period.

8.2 Termination or Deletion by the User

You may request to delete your account at any time by:

• Submitting a deletion request through your account settings or by contacting our support team.
• Clearing any outstanding balances or unpaid fees before termination.

8.3 Effect of Termination

Upon termination or suspension:

• Your access to the Service and all associated data will be revoked.
• Any active subscriptions or licenses will be canceled.
• You may lose access to stored files, AI-generated content, and platform features.
• Sophosic Inc. is not liable for any loss of data or business disruption due to account termination.

9. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last Updated" date above.

10. Contact Information

If you have any questions about these Terms, please contact us at:

11. Intellectual Property Rights

Sophosic Inc. and its licensors own all intellectual property rights related to the Service. This section outlines the rights and restrictions regarding intellectual property.

11.1 Ownership of Service Components

The following components are owned by or licensed to Sophosic INC.:

• All software, source code, algorithms, and AI models.
• User interface designs, graphics, logos, and branding elements.
• Documentation, training materials, and support resources.
• Patents, trademarks, copyrights, and trade secrets.

11.2 User-Generated Content

While using the Service, you may create or upload content ("User Content"). Regarding User Content:

• You retain ownership of your User Content.
• You grant Sophosic Inc. a worldwide, non-exclusive license to use, modify, and process your User Content for service delivery and improvement.
• You are responsible for ensuring your User Content does not infringe on third-party rights.

11.3 AI-Generated Content

Content generated by our AI systems is subject to the following terms:

• You may use AI-generated content for your business purposes within the scope of your subscription.
• Sophosic Inc. retains rights to the underlying AI models and algorithms.
• You may not claim ownership of or patent AI-generated innovations without authorization.

12. Limitation of Liability

This section outlines the limits of Sophosic Inc.'s liability and your agreement to these limitations.

12.1 Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind:

• We do not guarantee uninterrupted or error-free service operation.
• We make no warranties about the accuracy of AI-generated content or insights.
• We disclaim all implied warranties of merchantability and fitness for a particular purpose.

12.2 Limitation of Damages

To the maximum extent permitted by law, Sophosic Inc. shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages.
• Lost profits, revenue, data, or business opportunities.
• Damages arising from service interruptions or data loss.
• Any damages exceeding the amount paid by you in the past 12 months.

13. Indemnification

You agree to indemnify and hold harmless Sophosic Inc., its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• Your violation of these Terms or applicable laws.
• Your use or misuse of the Service.
• Your User Content or interactions with other users.
• Any unauthorized access to the Service through your account.

13.1 Indemnification Procedure

In the event of a claim subject to indemnification:

• We will promptly notify you of the claim.
• You will cooperate with us in defending against the claim.
• We reserve the right to assume control of the defense at your expense.
• You may not settle any claim without our written consent.

14. Governing Law and Dispute Resolution

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws specified below.

14.1 Governing Law

• These Terms are governed by the laws of the State of Delaware, United States.
• The United Nations Convention on Contracts for International Sale of Goods does not apply.
• Choice of law rules that would result in the application of other laws shall not apply.

14.2 Dispute Resolution

Any disputes shall be resolved as follows:

• Parties will attempt to resolve disputes informally through good-faith negotiations.
• If negotiations fail, disputes will be resolved through binding arbitration.
• Arbitration will be conducted by the American Arbitration Association.
• The arbitration will take place in Delaware, United States.

14.3 Class Action Waiver

You agree to resolve disputes with Sophosic Inc. on an individual basis:

• You waive any right to participate in class action lawsuits.
• You waive any right to class-wide arbitration.
• You may only resolve disputes in your individual capacity.