Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They enable the website to remember your actions and preferences (such as login, language, font size, and other display preferences) over time, so you don't have to re-enter them whenever you come back to the site or browse from one page to another.

We use both first-party cookies (set by Sophosic™) and third-party cookies (set by external services we integrate with) to support our platform's functionality and improve your experience.

2. How We Use Cookies

We use cookies for several purposes, categorized as follows:

2.1 Essential Cookies

These cookies are necessary for the platform to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies as they are required for the service to work.

• Authentication cookies - Keep you logged in to your account
• Security cookies - Protect against CSRF attacks and ensure secure sessions
• Load balancing cookies - Ensure optimal server distribution

2.2 Analytics Cookies

These cookies help us understand how visitors interact with our platform by collecting and reporting information anonymously. This allows us to improve the user experience and identify areas for enhancement.

• Usage analytics - Track page views, session duration, and feature usage
• Performance monitoring - Identify slow-loading pages and technical issues
• A/B testing - Optimize UI/UX through controlled experiments

2.3 Preference Cookies

These cookies remember your settings and preferences (such as theme, language, or display options) to provide a more personalized experience across sessions.

• Theme preferences - Remember light/dark mode selection
• UI preferences - Save layout and customization choices
• Feature flags - Enable/disable experimental features

3. Third-Party Cookies

We integrate with third-party services that may set their own cookies to provide functionality or track usage. These services include:

3.1 Supabase (Authentication & Database)

Supabase sets cookies for authentication and session management. These cookies are essential for secure login and data access.

• Purpose: User authentication and session persistence
• Cookie names: sb-access-token, sb-refresh-token
• Duration: Session-based (expires on browser close)
• Privacy Policy: Supabase Privacy Policy

3.2 Stripe (Payment Processing)

Stripe uses cookies to prevent fraud and ensure secure payment processing. These cookies are essential if you subscribe to our paid plans.

• Purpose: Fraud detection and payment security
• Cookie names: __stripe_mid, __stripe_sid
• Duration: 1 year (for fraud prevention)
• Privacy Policy: Stripe Privacy Policy

3.3 OpenAI (AI Processing)

OpenAI may set cookies when processing AI requests through our platform. These cookies are used for rate limiting and service optimization.

• Purpose: API rate limiting and performance optimization
• Duration: Varies (typically session-based)
• Privacy Policy: OpenAI Privacy Policy

4. Managing Cookie Preferences

You have several options to control and manage cookies:

4.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

• Block all cookies
• Block third-party cookies only
• Delete cookies after each session
• Allow cookies from specific websites only

Please note that blocking essential cookies may prevent you from using certain features of the platform or cause the service to malfunction.

4.2 In-Platform Controls

You can manage certain cookie preferences directly within your account settings (when logged in):

• Analytics opt-out: Disable usage tracking for your account
• Preference reset: Clear saved UI preferences and start fresh

5. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date.

We encourage you to review this policy periodically to stay informed about how we use cookies.

6. Contact Us

If you have questions or concerns about our use of cookies, please contact us at:

• Email: privacy@sophosic.ai
• Support: Contact Form