From the counter to the code.
I sold phones at Wireless Advocates and spent years in consumer and business sales at Verizon. I saw how much of the day depended on the software in front of us.
The customer was right in front of me. Their information was somewhere else. Difficult point-of-sale systems and scattered records got in the way of helping the person at the counter.
I wanted to build something better, so I taught myself through documentation, source code, and projects. I worked on it at night and on weekends while I still had a sales job. Sophosic started as the tool I wished those businesses had.
Before my sales career, I competed professionally in Rainbow Six and represented the USA at two world finals. The habit of practicing, reviewing mistakes, and trying again stayed with me when I learned to build software.
Today I build for the person taking the booking, making the sale, and answering the next question. Sophosic keeps those tasks and their customer history together. That is the software I wanted when I was using it all day.