Help and resources
Fees, deposits, and setup, explained.
What will I pay for each transaction?
Payment rates differ for online and in-person orders and bookings. Free: Online 3.9% + 30¢; in-person 3.4% + 15¢. Business: Online 3.4% + 30¢; in-person 2.9% + 10¢. Scale: Online 2.9% + 30¢; in-person 2.7% + 10¢. Card processing is included; there is no separate card-processing fee on top. On tips, you cover the card-processing cost with no Sophosic markup. Sophosic does not currently offer an app for taking in-person card payments; the in-person rate schedule is shown for reference.
Can I use my own domain and branding?
Free uses a Sophosic subdomain and keeps the 'Powered by Sophosic' mark. Business and Scale support your own domain and can remove that mark after setup. Sending booking and order confirmation emails from your domain also requires sender setup and verification.
How do booking deposits work?
If enabled, your booking policy controls deposit authorization and capture; the remaining balance is a separate payment. Booking deposits and remaining-balance links are included in the Free, Business, and Scale plan definitions. Confirm access and payment setup for your account.
When should I upgrade to Business?
Business is $49/month for lower payment rates, 3 storefronts, 3 seats, a custom domain, and your own branding after setup. Scale is $149/month with 10 storefronts, 10 seats. Use the calculator to compare estimated subscription and payment costs, then choose the features and limits your business needs.
Do paid plans have a free trial?
Eligible first-time Business and Scale subscribers get a 30-day subscription trial. A payment method is required. Transaction fees still apply. Cancel before the trial ends to avoid the subscription charge.
Can I switch plans anytime?
You can change plans or cancel from your account settings. Paid-plan changes apply when confirmed, with prorated adjustments on your next invoice. Moving to Free takes effect at the end of your current billing period.
Can I take payments in person?
Sophosic does not currently offer an app for taking in-person card payments. You can record a cash payment collected outside Sophosic; recording it does not process a card payment.
How many storefronts, team members, and POS locations can I have?
Free includes 1 storefront, 1 seat. Business includes 3 storefronts, 3 seats. Scale includes 10 storefronts, 10 seats. In-person card payments are not currently offered; listed POS location limits do not provide access to an in-person payment app.
Can I move my existing business to Sophosic?
Talk to us about the tools you use and the records you need to bring over. We will help you work out what can be moved and what needs to be set up. The steps depend on your current tools and data.
What does Sophia do?
Where enabled, Sophia can answer your team’s questions using workspace information it can access. The assistant on your website uses the business information you provide to help visitors. Each has different information and permissions. Review answers before you act.
How much Sophia usage is included?
Free includes Sophia with a monthly message allowance for your Console use. Business and Scale have no plan message limit. The customer assistant on your website needs your business information and setup before visitors can use it.